Frequently Asked Questions
Everything you need to know about our Southwest-inspired collections.
What materials are used in your jewelry and accessories?
We pride ourselves on authenticity. Our jewelry features genuine turquoise, coral, and high-quality .925 sterling silver, handcrafted by skilled artisans.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Shipping times vary by location, typically arriving within 5-7 business days via standard ground shipping.
Do you offer international shipping?
Currently, Chaco Canyon Trading Co. ships to all 50 U.S. states and Canada. We are working on expanding our reach to more international destinations soon.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return unworn items in their original packaging within 30 days of delivery for a full refund.
How do I care for my turquoise jewelry?
To maintain the beauty of your pieces, avoid contact with harsh chemicals, perfumes, or water. Clean gently with a soft polishing cloth and store in a dry place.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing. We work directly with reputable mines and artisan cooperatives to ensure fair trade practices and sustainable production.